Warranty Policy for Smith Optics Products - New Zealand
- Warranty Coverage:
Smith Optics ("we," "our," or "us") provides a lifetime warranty on all Smith Optics products purchased through our e-commerce website within New Zealand. This warranty covers defects in materials and workmanship under normal use.
- Warranty Benefits:
- Lifetime Warranty: Our lifetime warranty ensures that Smith Optics eyewear products are free from manufacturing defects for the duration of the original purchaser's life.
- Repair or Replacement: In the event of a manufacturing defect, we will, at our discretion, repair or replace the defective product with an equivalent model.
- Warranty Exclusions:
- Normal Wear and Tear: The lifetime warranty does not cover normal wear and tear, including but not limited to scratched lenses, accidental damage, misuse, or any alterations made to the product.
- Unauthorized Repairs: Any attempt to repair the product by unauthorized persons or third-party service providers not approved by Smith Optics will void the warranty.
- Loss or Theft: This warranty does not cover loss or theft of the product.
- Warranty Claim Process:
- Contact Us: To initiate a warranty claim, please contact our customer service team at firstname.lastname@example.org , providing proof of purchase, a detailed description of the issue, and clear photographs of the defect.
- Return Authorization: If a warranty claim is approved, we will provide a return authorization and instructions for sending the product back to us.
- Evaluation and Resolution: Upon receiving the product, our team will evaluate the issue. If the defect is covered by the warranty, we will proceed with repair or replacement. If the defect is not covered, we will provide a quote for repair or replacement, subject to your approval.
- Limitation of Liability:
To the extent permitted by law, Smith Optics' liability under this warranty is limited to the repair or replacement of the defective product. Smith Optics shall not be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use the product.
- Governing Law:
This warranty is governed by the laws of New Zealand, and any disputes arising out of or in connection with this warranty shall be subject to the exclusive jurisdiction of the New Zealand courts.
- Changes to the Warranty Policy:
Smith Optics reserves the right to modify or amend this warranty policy at any time. Any changes will be effective immediately upon posting on our website.